Laserfiche: Going paperless in Indian country

By Derek Major

The Muscogee Creek Nation Department of Health is one of the largest tribal health systems in Oklahoma, serving upwards of 77,000 people in 11 counties.  When Principal Chief George Tiger was elected leader of the nation in 2012, a patient who needed to be referred to a specialist was subject to a 99-step, paper-based process that involved doctors, pharmacists, case managers, scheduling coordinators and financial staff. With around 400 referrals requested per week, the process was labor intensive.

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