Inovalon: Star ratings take center stage as CMS program moves from demonstration to reality

Health plans cannot improve their star ratings on their own. Many of the measures will depend on the actions of providers and plan members. Therefore, “a strong clinical connection and working relationship with providers is essential,” says Kristen Neal, vice president for Stars Part C & Clinical at Cigna-HealthSpring. This helps the plan keep performance high on clinical measures and provides a clear link to members. Read more