Sheridan: How teamwork, trust and improved communication reduce mistakes in the ER

It's so easy to think you've communicated a message clearly. After all, you understand the instructions, so it only stands to reason that the person receiving them must also understand what you meant. And though most misunderstandings can be cleared up quickly in everyday situations, studies show that they pose a significant danger for patients when signals get crossed. In fact, an estimated 80 percent of the most serious medical errors in hospitals are linked to miscommunications.

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