Like any emerging technology, the world of electronic records management (ERM) has its advocates, adherents and enthusiasts. Such is the case with Kentucky's Sanitation District No. 1 (SD1). In a little over two years, SD1 expanded its ERM system from the back-office equivalent of a computerized filing cabinet for the Human Resources (HR) department to something of a "cyber office" -- generating, processing and archiving records throughout the entire utility. "We decided to go big with Laserfiche ECM (enterprise content management)," said SD1 Records Manager Kathy Jenisch, referring to the utility's recent transformation of its ERM system. "There is so much you can do with this technology, but you have to think beyond building an electronic records repository."