Sheridan: 3 proven ways to boost patient satisfaction

Patient satisfaction has become increasingly important in healthcare delivery. Aside from boosting hospital and facility reviews, studies have shown that patient satisfaction is critical when it comes to how patients recover in a hospital setting.1 Even more importantly, patient satisfaction is being integrated as a metric for pay-for-performance programs.2 One of those is from the Patient Protection and Affordable Care Act, which will tie Medicare reimbursement to, among other things, patient satisfaction. At this juncture, it is critical to start implementing measures to boost patient satisfaction, making it a non-negotiable priority. Here are three proven ways that the anesthesia department can do so. Read more